Shipping Policy

At Mitali Footwear, we aim to deliver your footwear quickly, safely, and efficiently. Please review our shipping policy below to understand how and when your orders will be delivered.

1. Order Processing Time

  • All orders are processed within 1–2 business days (excluding Sundays and public holidays).

  • Orders placed after 5 PM will be processed the next business day.

  • You will receive a confirmation email or SMS once your order is dispatched.

2. Delivery Timeline

We deliver across India through reliable courier partners.

  • Metro Cities: 2–4 business days

  • Tier 2 & 3 Cities: 4–6 business days

  • Remote/Rural Areas: 5–8 business days

Delivery times may vary slightly depending on your location and courier service conditions.

3. Shipping Charges

  • Free Shipping on all prepaid orders.

  • For Cash on Delivery (COD) orders, an additional COD fee may apply (as mentioned at checkout).

4. Order Tracking

  • Once shipped, you will receive a tracking number via SMS or email.

  • You can track your order through the courier partner's website or from your order history on our site.

5. Delivery Partners

We work with leading logistics providers to ensure timely and safe delivery. These include but are not limited to:

  • Delhivery

  • Blue Dart

  • DTDC

  • India Post (for remote areas)

6. Delays and Exceptions

While we strive to meet the estimated delivery timelines, delays may occur due to:

  • Weather conditions

  • Courier delays

  • Incorrect shipping details provided by the customer

  • National or regional holidays

We will notify you of any unexpected delays via your registered contact details.

7. Address Accuracy

Please ensure that the shipping address, phone number, and pincode are correct while placing the order. We are not responsible for orders delayed or lost due to incorrect or incomplete shipping information.

8. Need Help?

If you have any questions about your order or shipment, feel free to contact us:

📞 +91 7028597515
📧 mitalifootwear7515@gmail.com

We appreciate your trust in Mitali Footwear and look forward to serving you again!