Thank you for shopping with Mitali Footwear. We value your satisfaction and strive to ensure a smooth and trustworthy shopping experience. If you are not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Refunds

We offer refunds under the following conditions:

• The item must be unused, unworn, and in the original packaging.

• Refund requests must be made within 7 days of receiving the product.

• Only regular-priced items are eligible for a refund. Sale or discounted items are non-refundable unless they are defective or damaged.

2. Damaged or Defective Items

If you receive a damaged or defective product:

• Please contact us within 48 hours of delivery.

• Share clear photos of the product and the packaging.

• Once verified, we will offer a full refund, replacement, or store credit, based on your preference.

3. Refund Process

Once your return is received and inspected:

• We will notify you about the status of your refund.

• If approved, your refund will be processed to your original method of payment within 5–7 business days.

• Shipping costs (if any) are non-refundable unless the return is due to our error.

4. Return Shipping

• Customers are responsible for the return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping service to ensure the product reaches us safely.

5. How to Initiate a Refund Request

To request a refund, please contact us with your order number and reason for return at:

📞 +91 7028597515
📧 mitalifootwear7515@gmail.com

6. Exceptions

We reserve the right to reject refund requests if the product:

• Shows signs of wear or misuse

• Is returned after the return period

• Is not in original condition or packaging

We appreciate your support and understanding. If you have any questions or concerns, feel free to reach out — we’re here to help!